Eliminate User Confusion
Whatfix provides a step-by-step guidance system that allows users to perform any task from start to end successfully. This reduces users’ confusion and their dependence on your help desk.
Accelerate Learning via Context-Sensitive Help
Provide technical customer support in real-time without your users having to raise support tickets and wait for long periods of time for resolution of their queries. Whatfix’s user support solutions provide your user’s just-in-time contextual help which they can use to answer their queries at any time.
Provide Customer Service Across Multiple Touchpoints
Whatfix’s in-app help reduces the overall support overhead. Our technical help solutions can be used across multiple touch points such as email, chat or social media to respond to users’ queries. Whatfix also integrates with other support applications to deliver seamless user experience.
By The Numbers
The Whatfix difference