Support

Reduce Your Support Overhead

Whatfix empowers your users to self-service their queries and gives you deep insights into your product to cut down on your support costs

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Eliminate User Confusion

Whatfix provides a step-by-step guidance system that allows users to perform any task from start to end successfully. This reduces users’ confusion and their dependence on your help desk.

Accelerate Learning via Context-Sensitive Help

Provide technical customer support in real-time without your users having to raise support tickets and wait for long periods of time for resolution of their queries. Whatfix’s user support solutions provide your user’s just-in-time contextual help which they can use to answer their queries at any time.

Provide Customer Service Across Multiple Touchpoints

Whatfix’s in-app help reduces the overall support overhead. Our technical help solutions can be used across multiple touch points such as email, chat or social media to respond to users’ queries. Whatfix also integrates with other support applications to deliver seamless user experience.

Whatfix has made it super simple for us to incorporate helpful visual walk-throughs into our knowledge base content. Our users are able to get seamless self-service even on complex features due to Whatfix’s intuitive interface. Plus, it’s a breeze for our team to create and maintain our flows!

Abbie Albright
Director – Ent Product Mgmt, Maxwell Health

By The Numbers

The Whatfix difference

1.25x

Increase in employee productivity

45%

Reduction on support queries

84%

Reduction in training content creation costs

65%

Reduction in go-to-launch enterprise applications

3x

Faster time to proficiency for a new employee

30%

Reduction in knowledge discovery time