Accelerate User Onboarding With Product-Led Experiences
With Whatfix’s user onboarding software, engage new users and drive retention with personalized in-app guided experiences like Tours, Flows, and Task Lists. Empower employees, customers, clients, and partners with frictionless experiences to realize value from digital products faster.
All-in-One User Onboarding Software
User onboarding defines the first impression of your product. Whatfix ensures every new user, whether a customer, vendor, partner, or employee, gains confidence quickly through personalized, in-app guidance and on-demand support. With analytics and AI, enterprises optimize onboarding journeys to maximize activation, reduce drop-offs, and create lasting relationships.
Guidance
Personalize onboarding experiences and reduce time-to-value for new users
Replace static walkthroughs with dynamic, step-by-step Flows and Smart Tips embedded in your applications. Users learn by doing, reducing onboarding friction, eliminating confusion, and accelerating value realization.
Support
Empower users with just-in-time help and self-service support
Deflect support requests by enabling users to resolve onboarding issues independently. Whatfix integrates with your knowledge base, surfacing contextual answers and powering AI-powered conversational help.
Analytics
Optimize journeys and resolve onboarding friction with analytics and AI insights
Understand where users succeed and where they struggle. With event tracking, session replays, and AI-driven insights, application owners can identify friction points, benchmark key moments that activate users, measure adoption, and continuously improve onboarding.
Surveys
Centralized new user feedback with in-app surveys
Build and launch in-app surveys to understand customer sentiment, manage feature requests, personalize onboarding, and close the feedback loop.
End-to-end adoption platform, across the application lifecycle
User Onboarding Clicks Better With Whatfix
See why Fortune 1000 enterprises and product-led growth companies choose Whatfix as their user onboarding and adoption partner.
No-code content
editor
Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.
Unified approach to digital adoption
Bridge the gap between learning and doing. Whatfix is the only DAP that pairs in-app guidance with application simulation, enabling teams to build hands-on sandboxes that acclerates proficiency, improves skills, and accurately assess readiness.
Cross-application workflow support
Whatfix’s open ecosystem supports cross-app processes, guiding users across systems without disruption. This eliminates friction in complex workflows and ensures seamless full-stack adoption.
Customer services that drive outcomes
Whatfix combines dedicated enablement support, author training, technical support, and customer success frameworks to help teams accelerate adoption, scale effectively, and prove ROI.
Trusted by Enterprises.
Loved by Users
64%
faster time-to-value on digital investments.
67%
higher ROI on enterprise software.
37%
higher user proficiency after 3 months.
72%
increase in overall user productivity.
49M
end-users enabled with Whatfix in-app guidance.
With Whatfix, Takealot has enabled its sellers to make their first sale with frictionless product-led portal onboarding, keep up with advanced seller portal features and selling techniques with in-app communication, and overcome support issues with self-guided experiences.
Louanne Reynolds
Security & Compliance
Your Security Is Our Priority
As a Digital Adoption Platform provider, we must stay aware of regulatory requirements for data. Whatfix’s compliance team ensures our data handling practices meet these requirements.
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Product-Led Onboarding: 8 Best Practices
Learn how to scale user onboarding while guiding new customers to realize value quickly with a product-led onboarding framework.
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Build vs. Buy: What’s Best for SaaS User Onboarding?
Compare the pros and cons of building your user onboarding experience in-house vs. implementing a third-party solution to manage your new user experiences.
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How to Improve Feature Adoption
Learn how to launch new features, promote them to users, and drive adoption with in-app strategies.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Software Clicks Better With Whatfix
In-app guidance. Hands-on simulations. Actionable analytics. One unified, AI-powered platform to drive adoption and maximize ROI.