What Is a Digital Adoption Platform?
A digital adoption platform (DAP) is software designed to guide your employee or customer as they navigate through a new application. It walks the user step-by-step through different sections of the application. Leveraging a DAP helps ensure a smooth and complete training process.
In addition, digital adoption platforms have self-help features that allow users to find answers to their questions quickly, without having to call customer support. This saves time both for them and for your support team.