AI is at the center of every business transformation, yet most organizations still struggle to convert AI investments into measurable outcomes. Everest Group’s new report, “Closing the AI Adoption Gap with Digital Adoption Platforms (DAPs) in the AI Transformation Era” reveals that while enterprise AI capabilities are advancing, employee readiness and organizational processes haven’t kept pace. Skills gaps, fragmented systems, outdated workflows, and poor data governance are compounding what Everest calls the “AI adoption paradox.”
The report positions Digital Adoption Platforms as a critical bridge between the potential of AI and the realization of practical value. DAPs embed guidance, guardrails, and analytics directly into the flow of work, enabling users to interact with AI tools safely and confidently. By operationalizing userization (an experience-first approach to technology enablement), DAPs simplify AI interaction, automate learning in context, and accelerate enterprise-wide adoption.
The report includes key sections including:
- The AI adoption paradox and the people, process, tech, and data “debts” that slow transformation.
- The userization principle and why enterprises must move from technology-first to experience-first AI strategies.
- A detailed 6Rs Framework for driving AI adoption by embedding in-app guidance into employee workflows.
- Role-based use cases showing how IT, HR, and Sales can leverage digital adoption platforms (DAP) to enable contextual AI usage.
- Guidance on selecting the right DAP provider for enterprise-scale AI transformation.
- Key evaluation questions to ensure responsible, compliant, and ecosystem-agnostic AI enablement.
