Accelerate ServiceNow Adoption & Maximize ROI

With Whatfix for ServiceNow, support users in the flow of work, maximize usage, and create frictionless workflows across your ServiceNow applications.

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Achieve business outcomes with frictionless ServiceNow experiences

Accelerate ServiceNow user onboarding and adoption with in-app guidance

Reduce ServiceNow time-to-proficiency with hands-on training and enable users with contextual in-app guidance like Flows, Task Lists, and Smart Tips to improve productivity, drive adoption, and achieve IT and support outcomes.

Enhance Your Self-Service Portal With Interactivity

Embed performance support into ServiceNow tasks and workflows

Whatfix enables ServiceNow users – from IT admins, support agents, and customers – to complete everyday tasks more efficiently with in-app performance support at critical moments – eliminating user friction, reducing data errors, improving IT service delivery, and maximizing ServiceNow usage.

Cut Employee Training & Onboarding Time

Analyze ServiceNow usage, identify friction, and optimize support processes

With Whatfix Guidance Analytics, analyze how ServiceNow end-users engage with your Whatfix-built in-app content, like Task List completion rates, Flow dropoffs, and Smart Tip views. With Product Analytics, capture and analyze ServiceNow end-user behavior and adoption without engineering support, including user actions, attributes, event tributes, and auto-capture to better frictionless ServiceNow experiences and workflows.

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ServiceNow Clicks Better With Whatfix

See why ServiceNow customers at Fortune 1000 enterprises choose Whatfix as their digital adoption partner.

No-code content editor

Create contextual ServiceNow in-app guidance and support content tailored to CRM end-users roles and needs with Whatfix Studio.

Smart context

Automatically deliver contextual in-app guidance and support to ServiceNow end-users depending on where they’re at an application, the business process, their role, and more.

Immerse ServiceNow users with hands-on training

Create replica sandbox environments of your ServiceNow applications for hands-on training without risking live software usage.

Analyze and engage in one platform

Capture user events and ServiceNow usage data to identify areas of friction and take a data-driven approach to new in-app guidance, improve product experiences within a single platform.

AI-powered

Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app ServiceNow tasks based on user input, and more.

Customer-centric approach

Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.

See why customers love Whatfix

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GUIDE

What Is a Digital Adoption Platform?

See why IDC predicts that by 2027, 80% of G1000 organizations will mitigate technical skills shortages and conduct employee upskilling with a DAP in our ultimate guide.

WHITEPAPER

Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.

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REPORT

Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.

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Software Clicks Better With Whatfix

With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.

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