Optimize Government Efficiency and Elevate Citizen Experiences
Bridge digital skill gaps, streamline legacy transitions, and boost workforce efficiency with Whatfix. Our platform enables federal and public sector agencies to deliver faster, more accessible services—without overspending or overhauling systems.
Enhance Federal Employee and Citizen Experiences Through Public Sector Digital Adoption
Enable federal employees and citizens with contextual in-app guidance and real-time support to drive user adoption and maximize technology ROI.
Maximize the Impact of Software Modernization Initiatives
Drive adoption of new government technologies and AI platforms and eliminate friction during legacy system migrations. Whatfix delivers in-the-flow support, usage insights, and task automation that reduce support costs, increase system utilization, and accelerate time-to-value—enabling agencies to do more with less, at scale.
Strengthen Compliance and Reduce Operational Risk
Ensure secure, policy-aligned actions across applications with embedded guidance and real-time insights. Whatfix helps agencies meet regulatory requirements, minimize compliance risk, and maintain workflow integrity—supporting audit readiness and data security without slowing down day-to-day operations.
Accelerate Digital Transformation and Workforce Efficiency
Equip government employees with the tools to navigate new and evolving digital systems confidently. Whatfix empowers teams to adapt quickly to change—whether adopting AI-enabled tools or new process updates—reducing errors and delays while improving productivity and public service delivery.
Centralized user feedback with in-app surveys
Build and launch in-app surveys to understand federal employee citizen sentiment, manage feature requests, personalize onboarding, and close the feedback loop.
Federal Agency Transformation Clicks Better With Whatfix
See why government and public sector agencies choose Whatfix as their digital adoption partner.
No-code content editor
Create contextual in-app guidance and proactive support content tailored to different federal employee end-user roles, like administrators, officials, and citizens.
Immerse users with hands-on training
Create replica sandbox environments of your federal agency applications for hands-on training without risking live software usage.
Analyze and engage in one platform
Capture user events and application usage data to identify areas of friction. Take a data-driven approach to new federal worker guidance and improve citizen experiences within a single platform.
AI-powered
Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, and more.
Deploy on any application type
From desktop, mobile, or web apps, Whatfix can be deployed on any type of public sector application.
Customer-centric approach
Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.
See why customers love Whatfix
“Whatfix reimagines our training. It supports in-application guidance across any interface and platform. And it’s so easy to update materials that we can, at last, keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”
Abby Essing Sr. Manager, Operations Services at Renewable Energy Group, Inc.
“The problem with any system training is that it’s really hard to tailor training based on user roles. With Whatfix, you have the opportunity to instantly access information, rather than wait until a subject matter expert is available.”
Nichola Holdship People Development Manager at Acorn Recruitment
“The interactions with the Whatfix team immediately made it clear they were interested in being true partners and not just vendors offering a transaction engagement. If we are going to spend time and money with a vendor, we need to know we are on the same team, not working against each other.”
Ash Shepherd Chief Product Officer at NTEN
“Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”
Remi Preghenella Director of Product Documentation and Digital Adoption at Sophos
“Whatfix is the ideal DAP for agile, customer-centric insurance organizations like Sentry. The difference is that people love using Whatfix. You don’t need technical skills to create and deploy content, it’s packed with innovation, and we can integrate it quickly across almost our entire application portfolio.”
Colleen Behnke Learning and Performance Specialist, Sentry Insurance
“The in-system training is a game changer. Whatfix really helped us move the needle toward using more current and innovative training solutions. We strongly value innovation as an organization and that includes innovating the way we learn.”
Jill Busch Director of Learning and Development at Manpower
GUIDE
What Is a Digital Adoption Platform?
See why IDC predicts that by 2027, 80% of G1000 organizations will mitigate technical skills shortages and conduct employee upskilling with a DAP in our ultimate guide.
WHITEPAPER
Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.
REPORT
Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.
Don't Leave Without Experiencing Whatfix!
Empower your team with seamless software adoption. Whatfix makes it easy!
Experience Whatfix