Accelerate Feature Adoption & Unlock Technology ROI Potential

Shorten time-to-value for new features, unlock the potential of advanced capabilities, and realize measurable impact on business outcomes from your software and IT investments.

Turn New Features into Business Value

Whatfix empowers enterprises to guide users to discover, learn, and embrace new functionality faster and with less friction, delivering measurable business impact.

Increase Feature Discovery and Awareness

New features often go unnoticed. With Whatfix Flows, Task Lists, and Smart Tips, application owners can spotlight new functionality directly in the flow of work, ensuring users are aware of the change from day one.

Accelerate Feature Adoption With Contextual Guidance

Even when features are discovered, users need help learning how to use them. Whatfix Flows and Tours provide step-by-step, in-app walkthroughs that guide users through real tasks, eliminating confusion, activating users, and accelerating adoption.

Measure Usage With Real-Time Analytics

Compare how cohorts engage with new features, identify friction in your funnels, and replay sessions to view workflows through your users’ eyes. AI Insights transform raw usage data into clear recommendations, helping application owners quickly spot drop-offs and optimize workflows.

Scale Usage With a Continuous Adoption Approach

Close the feedback loop with in-app surveys to capture user sentiment and identify barriers to adoption. Combine this with your behavioral data to refine features, improve training, and drive ongoing feature engagement.

The Whatfix Platform

Analyze. Create. Engage.

Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.

Digital Adoption Platform

Engage users in the flow of work and eliminate task friction with contextual in-app guidance and embedded workflow support.

Mirror

Easily create sandbox environments of web applications to provide hands-on user training in a risk-free environment, accelerating time-to-proficiency.

Product Analytics

Analyze how users engage with applications, tasks, and workflows with no-code event tracking for a data-driven approach to digital adoption.

Feature Adoption for the Tech-Savvy Enterprise

See why leading enterprises choose Whatfix to accelerate workflows, unlock user productivity, and maximize the value of their new features and advanced capabilities of their enterprise software and IT investments.

No-code content editor

Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.

Harness AI’s potential

AI Agents expand the capabilities of application owners and content creators, from AI-powered authoring, information synthesizing, and performing in-app tasks based on user input. Whatfix’s underlying ScreenSense technology delivers contextual guidance, adaptive scenario training, and intelligent assessment capabilities.

Platform coverage

Whatfix is an application-agnostic platform compatible with any enterprise software or custom application, including full support for web, desktop, mobile, Citrix/VDI, and iFrames.

Cross-application workflow support

Whatfix uniquely supports processes that span multiple applications, guiding users across systems without disruption. This eliminates friction in complex, end-to-end workflows and ensures seamless adoption across your entire IT stack.

Customer-first mentality

High-touch support with dedicated CSMs, content author training, and migration teams for every customer. Whatfix was the only DAP vendor recognized as a Customers’ Choice in the most recent Gartner® Voice of the Customer report.

With Whatfix, Takealot has enabled its sellers to make their first sale, master features, keep up with advanced selling techniques, and overcome support issues with self-guided experiences.

Louanne Reynolds, Product Manager at Takealot

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