When an organization acquires other entities, they wind up inheriting their computer systems, business policies, business processes, etc. And so a lot of what’s happening with digital transformation projects right now with all organizations around the world is that being able to streamline not only the technology systems, but also, the business process, the business policies, the standards, and of course, people’s ways of working so that they can respond faster to change.
What is Digital Transformation?
“The investment in and development of new technologies, mindsets, and business and operational models to improve work and competitiveness and to deliver new and relevant value for customers and employees in an ever-evolving digital economy” – Brian Solis
Digital transformation is not just about technology, it’s about people changing their way of working. In fact, for the Global Traceability Transformation Program, it is estimated that 85% of the expected benefits depend on people changing how they do their job (user adoption).
The benefits of implementing new technologies can only be realized when people begin to adopt the new technologies, implement the new policies, and follow the new processes.
Learning is survival-critical for employees
The digital disruption requires people and enterprises to adopt new ways of working and an innovative approach to learning. If an organization fails to establish new ways of learning, new ways of working cannot be achieved. To avoid that fate in the digital age, you need an adaptable learning ecosystem that elevates learning strategy to the CEO level and embraces digital.
Learning engineering brings together teams that aim to address learning problems in context through-
- Learning Sciences
- Applying design thinking to develop a user-centered approach to learning
- Learning Experience Design
- Research
- Data Science
- Multimedia design
- Change management
- Software development
Challenges associated with Digital Transformation
The most common user adoption challenges that come along with digital transformation projects are:
- Lack of user buy-in
- Availability of training time
- Proving the ROI of unified communications to end-users
- Lack of implementation strategy
- Lack of user competency
- Choice of tech applications for users
- Implementation is too disruptive
To overcome these adoption challenges, organizations can put together custom solutions that guide users as they work on a particular flow or process. This is what Gartner calls Digital Adoption Solutions.
Digital Adoption Solutions offer critical digital adoption features by:
- Offering in-app guidance and tutorials
- Analyzing user behavior
- Reducing the learning curve and decreasing time to competency
These features help with the major areas of digital transformation like:
- In-app training and education
- Employee and customer onboarding
- Task automation and augmentation
So these were some of the key takeaways from the webinar. In case you missed our webinar or want a more extensive understanding of Leveraging Learning Engineering to Drive Digital Transformation, you can simply register for our on-demand webinar recording by filling up the above form.
