PERSONALIZATION

Right content for the right user. Every time.

Deliver personalized help at scale. Improve key feature adoption and productivity.

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Upskill your workforce with personalized Help, at the moment of need

Drive adoption

Empower users with personalized help to make the best use of applications. Drive key feature adoption and proficiency

Reduce support cost

Reduce support queries by making your user self sufficient. Offer personalized support ondemand at the moment of need

Upskill employees

Enable learning in the flow of work to bridge technology skill gap. Ensure your users can leverage support that’s tailored for them

Features

Make your application users self sufficient.
Focus on creating your content. We will deliver it to the right users.

Intelligent segmentation

Leverage user cohorts built intelligently by Whatfix, to customize Help content.

Smart contextualization

Contextualize self-serve support based on user role and location within the application. Personalize help based on user behaviour.

Secure and reliable

Encrypted data collection. ISO 27001 and SOC 2 certified, and GDPR compliant.

By The Numbers

The Whatfix difference

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Increase in employee productivity

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Reduction on support queries

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Reduction in training content creation costs

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Reduction in go-to-launch enterprise applications

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Faster time to proficiency for a new employee

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Reduction in knowledge discovery time

Resources

OMRON Reduced SAP Concur Expense Claim Rejections With In-App Tutorials

Takealot Quickly Onboards New Sellers & Drives Advanced Feature Adoption With Whatfix

Sophos Saved $390,000 With In-App Technical Guidance and Self Support for Its Firewall Customers

Ferring Pharmaceutical Supports Its Icertis Contract Management Transformation With Whatfix