Whatfix Named GEP Technology Partner of the Year 2024, Celebrating Exceptional Customer Value and Collaboration

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Whatfix, a global leader among digital adoption platforms (DAPs), announced that it has been named the 2024 ‘Technology Partner of the Year’ by GEP, a leading provider in procurement and supply chain consulting, services, and software solutions. This coveted award recognizes the exceptional value Whatfix and GEP—a powerhouse in AI-powered procurement transformation—have co-created for their customers.

The collaboration, now spanning over two years, empowers nearly 100,000 users across 10 enterprise customers by delivering enhanced user experiences, faster onboarding, and driving measurable ROI on their technology investments. Through a co-innovation model, Whatfix’s interactive, on-screen guidance seamlessly integrates with GEP’s AI-driven software solutions. This translates to:

  • Streamlined Processes and Enhanced Accuracy: Users can navigate complex workflows across Source-to-Pay and ERP applications with ease, minimizing errors and ensuring data integrity.
  • Strengthened Compliance: Users are guided to adhere to procurement and financial policies, mitigating compliance risks.
  • Unmatched User Satisfaction: Clear, in-context guidance empowers users, leading to greater satisfaction and increased engagement.

Marielle Beyer, Head of Global Procurement, Roche commented, “Whatfix has helped us significantly reduce the number of ‘how-to’ tickets and boost both the procurement and the helpdesk team’s efficiency and productivity. The in-app guidance and in-the-moment support simplifies user journey across the various applications, ensures process compliance, and thereby allows our team to focus on complex & comprehensive issues that need most of our attention.”

Ken Legge, Vice President, Partnerships & Alliances, GEP, echoes the sentiment: “We’re delighted to recognize Whatfix as our 2024 Technology Partner of the Year, recognizing innovation and value that we bring to customers together. Whatfix’s powerful ability to provide timely, in-context guidance to users is crucial to our customers’ experience and success.” 

Vispi Daver, Global Head of Sales and Partnerships, Whatfix, commented, “We are honored to receive the GEP Technology Partner of the Year Award. This recognition underscores the powerful impact of our collaboration that is transforming how businesses adopt technology and drive operational efficiency. Together, we’ve already delivered incredible value to our customers, but this is just the beginning. We are excited about the future as we continue to innovate and bring the best of both Whatfix and GEP to enterprises worldwide, helping them unlock even greater efficiency, productivity, and success.”

This prestigious recognition underscores the unwavering commitment of both Whatfix and GEP to delivering customer-centric solutions that empower businesses to achieve significant productivity gains and measurable impact.

About Whatfix
Whatfix is advancing the “userization” of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

About GEP

GEP® delivers AI-powered procurement and supply chain solutions that help global enterprises become more agile and resilient, operate more efficiently and effectively, gain competitive advantage, boost profitability and increase shareholder value. Fresh thinking, innovative products, unrivaled domain expertise, smart, passionate people — this is how GEP SOFTWARE™, GEP STRATEGY™ and GEP MANAGED SERVICES™ together deliver procurement and supply chain solutions of unprecedented scale, power and effectiveness. Our customers are the world’s best companies, including more than 1,000 Fortune 500 and Global 2000 industry leaders who rely on GEP to meet ambitious strategic, financial and operational goals. A leader in multiple Gartner Magic Quadrants, GEP’s cloud-native software and digital business platforms consistently win awards and recognition from industry analysts, research firms and media outlets, including Gartner, Forrester, IDC, ISG, and Spend Matters. GEP is also regularly ranked a top procurement and supply chain consulting and strategy firm, and a leading managed services provider by ALM, Everest Group, NelsonHall, IDC, ISG and HFS, among others. Headquartered in Clark, New Jersey, GEP has offices and operations centers across Europe, Asia, Africa and the Americas. To learn more, visit www.gep.com.