Whatfix has been recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer report for the third consecutive year. Whatfix is the only vendor in the Digital Adoption Platforms market to be recognised as Customers’ Choice for three years in a row – 2024, 2025 and 2026.
Our customers provided 61 verified reviews as of December 2025, featuring reviews such as:
“Whatfix – A Customers’ Choice in Digital Adoption Platforms”
Whatfix received the highest overall rating in the report (4.6/5) and a 4.8/5 Support Experience rating, the highest among recognized vendors in the report. Additionally, 61% of our reviews are 5-star ratings, which we believe reflects strong customer satisfaction.
For us, our customer base in the report reflects strong enterprise and global representation, with 46% of reviews from $50M–$1B companies, 33% from $1B–$10B enterprises, and 13% from $10B+ enterprises, and regional distribution of 57% North America | 30% Europe/Middle East | 8% APAC | 5% LATAM.
“Voice of the Customer” is a document that synthesizes Gartner Peer Insights™ reviews into
insights for buyers of technology and services. The aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Whatfix currently has a rating of 4.5 on Gartner Peer Insights (based on 236 ratings as of March 2026), which we feel demonstrates our commitment to exceptional support experience.
Read this report to understand why Whatfix is a Customers’ Choice with above Market Average scores in overall experience and user interest & adoption.
Read this report to understand why Whatfix is a Customers’ Choice with above Market Average scores in overall experience and user interest & adoption.
Disclaimer:
Gartner, Peer Insights, and Gartner Peer Insights Customers’ Choice Badge are trademarks of Gartner, Inc. and/or its affiliates.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
*All the ratings above are based as of 31 Dec 2025.
Gartner, Voice of the Customer for Digital Adoption Platforms, Peer Community Contributor, 27th February 2026.
