Why choose Whatfix over Userlane?

Digital adoption platforms are not the same. While DAPs share similar features, there are core functionalities and differentiators that make Whatfix the most trusted digital adoption partner – from its patented technologies, advanced workflow guidance, customer-centric approach, multi-product offering, and support for any type of application or use case.

COMPARE WHATFIX VS. THE REST

	Easy no-code content creation and management Content authors effortlessly create and maintain contextual in-app guidance across any application with a no-code visual editor and powerful element detection capabilities.
	Adoption anywhere on desktop, mobile, and web apps Whatfix supports in-app content creation on desktop, mobile, and web applications. iFrames and Citrix-built apps are supported, and our DAP for Mobile is purpose-built for optimal mobile experiences. Whatfix’s end-to-end DAP solution provides bespoke, custom solutions specific to any application.
	Your dedicated DAP partner Whatfix provides comprehensive, white-glove customer onboarding and success services for every customer. This includes a dedicated customer success manager, a DAP program manager, content authoring support, Whatfix University, and certification programs.
	More than DAP Whatfix is more than a DAP. Product Analytics enables organizations with no-code event tracking and Mirror provides virtual, hands-on user training via replicate sandbox environments.

Userlane

	Limited element detection and basic in-app guidance functionality Userlane falls behind Whatfix in terms of advanced in-app guidance features. Userlane lacks multi-flow path functionality and is limited in capturing unique element attributes from applications makes it struggle detecting changes in element location – meaning complex processes for content creators that requires additional CSS selector knowledge.
	Only supports web-based applications. Userlane only supports web-based applications limiting the scope of your DAP program. It lacks support for mobile apps, desktop applications, iFrame, and Citrix-built apps.
	Not SCORM or xAPI compliant Userlane is not SCORM & xAPI compliant, hindering the tracking of learning activities and integration into graded courses in your Learning Management Systems (LMS). Whatfix is the only SCORM and xAPI-compliant DAP on the market.
	No sandbox environments for hands-on training Whatfix is the only DAP that provides organizations with a no-code tool for quickly create replicate sandbox environments of your enterprise software, allowing you to conduct beta user tests and train users without impacting your operations and application data.

“With a heavily customized Salesforce instance and multi-cultural processes, the flexibility of Whatfix empowers us to get the right training to the right people at the right time.”

- LEE GLENN | SENIOR GLOBAL CRM TRAINING

	WALKME	PENDO	APPCUES	USERPILOT	USERLANE
In-App Guidance
No-code content editor
In-app resource center & knowledge aggregation
Field validation
Auto translation
Surveys and polls
Usage analytics
Export content to PDFs, video, LMS
Create sandbox environments for user training
Desktop support
Mobile support
Citrix-app support
SCORM compliant
Product Analytics
No-code custom event tracking
Auto capture basic user events
User funnels and journeys
Cohorts
Real-time & retroactive data
AI-powered insights
Customer-Centric Approach
Dedicated CSM for all customers
Content author training
DAP program manager
24/5 support

See Why Software Clicks Better With Whatfix

See why companies choose
Whatfix over Userlane

“Whatfix has helped solve many of our new user onboarding issues, and having Whatfix as a single centralized place for the latest training documentation is a game changer.”

ALAN C | SR CONTENT DESIGNER

“Whatfix reimagines our training. The DAP is easy to use – even for non-technical users. It supports in-app guidance across any interface and platform. And it’s so easy to update materials, we can keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”

ABBY ESSIN | SR. MANAGER, OPERATIONS SERVICES

"For employees, Whatfix is a part of Salesforce now. They expect to find in-app training and answers. If it wasn’t for Whatfix, there’d be very confused people on my sales team.”

ADAM S | BUSINESS ANALYST

“We leverage Whatfix in-app guidance for all aspects of the insurance user experience, from orienting new hires to delivering advanced skill development with our tenured associates. It provides moment-of-need support for our associates on internal systems and external facing applications for our customers,” says Behnke.

COLLEEN B | LEARNING & PERFORMANCE SPECIALIST

Ready to Whatfix?