Exploring uPerform Alternatives & Competitors?
Our comparison guide breaks down the best alternatives and competitors to uPerform’s digital adoption platform. You’ll also see why enterprises consistently choose Whatfix DAP over uPerform, and why Whatfix has been named a Leader in G2’s Digital Adoption Platform category in nine consecutive reports.
The average enterprise uses 473 software applications. To enable employee end-users and achieve the outcomes desired from implementing new applications, organizations must invest in a digital adoption platform (DAP).
A DAP empowers organizations with a no-code editor to create in-app guidance and contextual end-user support such as interactive walkthroughs, tooltips, field validations, self-help resource centers, and more, all in the flow of work, at the moment of need. This provides solutions for onboarding end-users to get them to proficiency quickly, enable them with moment-of-need performance support, and guide them through contextual processes.
If you’re reading this, you probably fall into one of two brackets:
- You’re researching digital adoption platforms (DAP) or corporate LMS vendors, and uPerform is near the top of your list, but it has too many rough edges.
- You’re currently using uPerform, but it falls short in several areas; you want an alternative that retains its core features with several other improvements.
In either case, there are just too many options to choose from. G2 alone lists 83 digital adoption platforms and 217 LMS tools respectively. Even if you’re an enterprise with a large digital transformation team, there’s no way you can reasonably expect to try out 300+ applications and compare them feature-for-feature.
This article will examine 6 prominent DAP alternatives to uPerform, explore their features, and how well they outperform uPerform’s DAP functionality and customer support.
What are the best DAP alternatives to uPerform in 2024?
- Whatfix
- Apty
- Lemon Learning
- AppLearn
- WalkMe
- Adobe Captivate
What Is uPerform?
uPerform is a digital adoption platform (DAP) designed to enhance user productivity, improve software adoption, and streamline training processes within organizations. It offers a range of features and functionalities to empower users to effectively navigate software applications, access relevant training materials, and perform their tasks efficiently.
uPerform provides in-app guidance and contextual end-user support, helping users overcome challenges and maximize their proficiency with software applications. IT teams and product managers are empowered with a no-code visual editor to create in-app walkthroughs, tooltips, and pop-up messages, uPerform delivers on-screen assistance tailored to the user’s specific context, enabling them to learn and execute tasks seamlessly within the application interface.
9 Reasons to Consider a uPerform Competitor
During your DAP research and buying journey, you’ll create a list of requirements for your digital adoption platform. At this point, you will begin to investigate each DAP to understand if it’s right for you.
There’s no question that uPerform is a formidable LMS and digital adoption platform in its own right. But, does it have what it takes to serve in enterprise use cases? Our verdict? It’s good, but not great.
uPerform leaves a lot to be desired in terms of its features, its services‘ reliability, ongoing support, and the longevity you can expect, both from the platform and the company that makes it.
Here are the limitations of uPerform and reasons why you should consider an alternative DAP vendor.
1. Customization is limited and design options are outdated
uPerform offers limited design and customization options—which can be a plus (if you have a bias for function over form) or a dealbreaker (if you have niche use cases that require customizing it to your taste). For instance, you can’t add HTML5 content directly into a uPerform course, specific templates can’t be edited, and when users try out uPerform for the first time, it might be difficult for them to figure out the logic of creating and then selecting a template from the library.
2. Frequent crashes and slow performance mean time-consuming content creation
uPerform’s learning and guidance workflow starts with capturing routine processes and user interactions as you browse and then editing those slides/videos into their final form. You can also test resources, courses, etc. inside uPerform’s sandbox before you deploy.
But, once you start digging deeper into the platform, you’ll find the creation and editing workflow annoying. For one, uPerform’s UI is prone to frequent crashes, even if you’re on a high-end PC. Likewise, since you’ll be editing everything manually, getting started will be slow and time-consuming.
3. Few in-app guided elements to choose from
Depending on your use cases, uPerform offers quite a handful of features, including:
- Course Creation and Management: Users can create and manage online courses, design customized learning paths or curriculum sequences for different roles, departments, or individual learners, and track learner progress, course completion rates, assessment scores, and other relevant metrics.
- Integration Capabilities: Integration with other systems and tools such as HRIS (Human Resources Information Systems), CRM (Customer Relationship Management), or content authoring tools.
- Compliance and Certification Management: Track and manage compliance requirements and certifications, including automated reminders for renewal deadlines.
- Gamification: Optional features such as badges, leaderboards, and rewards to increase learner engagement and motivation.
- SCORM and Tin Can API Compliance: Support for industry standards like SCORM (Sharable Content Object Reference Model) and Tin Can API (Experience API) for interoperability with other e-learning systems and content.
But, overall, as a learning management system/digital adoption platform, uPerform offers fewer options and considerably limits the features you can deploy. In comparison, Whatfix offers a more robust range of features, including—
- Flows: Detailed user walkthroughs on critical and complex processes.
- Task Lists: Checklists that gamify the learning/onboarding experience.
- Tours: Guided, step-by-step walkthroughs.
- Smart Tips that expand to offer contextual information when users interact (hover, click, etc.) with them.
- Pop-ups for real-time notifications.
- Hotspots that serve as beacons for highlighting features, errors, and UI elements users should try out.
- Field validations that vet form field entries to ensure they’re the type of data required before they can be submitted.
- A self-help widget embedded right inside your enterprise applications’ UI where end-users can search for help articles, guides, pre-recorded videos, etc.
- In-app surveys
- End-user behavioral analytics
—all of accessible through a WYSIWYG drag-and-drop Visual Editor that you can manipulate without writing a line of code.
4. Lack of AI integration in its product
Currently uPerform has no mention of AI in its feature or platform. Alternative DAPs like Whatfix are already empowering customers with its AI-powered DAP which provides content creators and DAP admins with AI text-editing support for auto-translation, tone change, elaboration, copy editing, summarization, and more.
Whatfix is also launching its AI-powred „AI Assistant“ that embeds a ChatGPT-style AI chatbot into your end-users UI, allowing them not only to ask it for contextual support and assistance but also will allow end-users to prompt it to complete tasks inside the application, empowering a whole new way of human-software interaction.
5. It has limited customer enablement and learning resources
One of the proxies for determining the longevity of a product is the volume of support, documentation, and learning resources they have for their respective products and features. And, on that count, uPerform leaves a lot to be desired: as far as we can tell, the only resource uPerform has published publicly is their YouTube channel (with just 27 short-form instructional videos). In comparison, our product Whatfix offers:
- Digital Adoption Center of Excellence: The Whatfix COE enables customers with everything they need to create a digital adoption program that drives business outcomes. It includes resources and professional services on software governance, admin training, end-user adoption, co-innovation, partnership opportunities, and more.
- Digital Adoption Blog: The leading digital adoption blog is an educational space,with over 600 learning articles with 400,000+ professionals learning with us each month. It covers a a variety of topics, ranging from employee and customer experiences like change management, digital adoption, digital transformation, product-led growth, employee training and upskilling, and more.
- Digital Adoption Customer Club: Our customer club enables customers to share their stories, provides opportunities to sign up for upcoming webinars, earn Whatfix swag, and more.
- Digital Adoption Community: A closed community center that brings together our customers to learn from one another and share best practices.
- Marketplace: Whatfix Marketplace includes hundreds of templates and use cases built by customers across dozens of enterprise applications to help you get started quickly.
6. It doesn't support desktop applications
uPerform, like most DAPs, only supports web-based SaaS implementations in Chrome and Firefox browsers. It is incompatible with desktop applications, making it an instant no-go for enterprises in more secure sectors like healthcare, legal, and pharma.
Whatfix DAP is one of only a few DAPs that provide a professional services team that can integrate our platform with any desktop application.
Whatfix’s DAP offers comprehensive support for all application types, including web, desktop, and mobile, ensuring simple integration across your entire technology stack that provide consistent guided end-user experiences. It also supports cross-application flows between web and desktop apps, providing end-users with an end-to-end guided experience that transitions across multi-application processes and workflows.
7. Poor element detection technology
uPerform’s screen recording feature captures every UI interaction you make on-screen and converts them into step-by-step slides and instructional videos. But, to ensure the accuracy of these resources, every click, scroll, and hover needs to be captured. That’s one area uPerform falls short.
If you browse through uPerform’s reviews on G2, you’ll see a pattern of comments that complain about uPerform’s poor element detection features, ranging from a note that uPerform is “very picky and at times it seems like it doesn’t capture certain clicks” to another that claims that “screen size sometimes is not adequately captured which can be addressed.”
Whatfix has industry-leading element detection technology that excels in automatically updating guided experiences, even when elements change locations. This eliminates the need for CSS selectors or technical knowledge, streamlining the entire content creation process for DAP admins and content creators.
8. It's not SCORM compliant
uPerform lacks SCORM & xAPI compliance, hindering comprehensive tracking of learning activities and integration as graded courses in corporate learning management systems (LMS). uPerform also has limitations in content exports and contextualization, which restrict its ability to display content based on the user’s workflow within the application.
Whatfix is the only SCORM-compliant DAP that enables organizations to easily and quickly upload in-app flows and walkthroughs to your LMS to create more hands-on, interactive learning experiences and courses.
Whatfix provides robust SCORM & xAPI compliance, enabling in-depth tracking of learning activities and seamless integration as graded courses in LMS. Whatfix supports a broader range of content formats, including PDFs, slideshows, and videos with voiceovers in multiple languages. It excels in contextualization, allowing organizations to provide users with contextualized support within their workflow directly in applications.
9. Smaller market presence
If your organization operates at a growth and enterprise scale, you probably understand the importance of continuity. Smaller, nimbler startups might offer products with innovative features that turn heads, but there’s no guarantee they won’t be acquired, shut down, or just run out of money 8 months down the line.
Then, you must export all your files and projects to an alternative. That’s why enterprises and businesses in critical/essential industries (health, defense, government services, etc.) tend to stick with tiresome, older vendors like Salesforce, SAP, HubSpot, and VMware that will outlast all kinds of market ups and downs.
All this is to say that uPerform is too small and early-stage to be reliable. Its smaller market presence is evident everywhere you look, whether it’s its number of employees (99, based on LinkedIn data) G2 reviews (28 reviews), or even its social media footprint (138 and 8k+ Facebook and LinkedIn followers respectively).
uPerform is a solid technology, but in an industry where companies are here today and gone tomorrow, it’s essential to determine whether your digital adoption solution can stick around long enough to last.
6 Best Alternatives to uPerform in 2024
Now that we’ve covered uPerform limitations, let’s explore six of the best DAP alternatives to uPerform. In our overview, we’ll consider user reviews from G2 and Capterra, feature sets, the target market for each product, price, and more.
1. Whatfix
- G2 Review Rating: 4.7 out of 5 stars, across 306+ reviews
- Price: N/A – contact for a custom quote
Whatfix is a digital adoption platform that has been named a Leader in G2’s Digital Adoption Platform category for nine straight report cycles (that’s five years!)
Whatfix enables end-users for internal employee-facing applications and customer-facing applications with contextual in-app guidance and moment-of-need support, driving business outcomes and creating better, frictionless technology experiences.
With Whatfix’s Visual Editor, create on-brand in-app elements like Tours, Task Lists, multi-branched Flows, Self Help, Field Validations, Smart Tips, Surveys, and more.
With Whatfix, analyze your end-user experiences with its product analytics suite, helping to power data-driven in-app experiences and end-user support moments. Use these end-user analytics to identify areas of friction and engage specific user cohorts with contextual, moment-of-need support to overcome these dropoff areas.
With Whatfix Enterprise Insights, monitor your entire software stack to understand SaaS waste and shadow IT, enabling you to cut costs and further drive ROI from your digital investments.
Key features that differentiate Whatfix from Userlane:
- Integration with all major SaaS applications, including desktop, web, and mobile apps.
- Customizable content creation tools
- In-depth embedded, searchable self-help knowledge base.
- Auto-translation, content repurposing, and content maintenance features.
- Advanced product and end-user analytics with no-code, explicit event tracking.
- SCORM compliant.
- AI-powered features that are both already integrated into the platform and in beta-testing.
- Comprehensive customer value add-ons including Center of Excellent, Customer Club, and more.
Now let’s look to G2.com to see what real users have said about each Userlane and Whatfix in a head-to-head comparison:
2. Apty
- G2 Review Rating: 4.7 out of 5, based on 125 reviews.
- Pricing: Contact for pricing.
Apty is a digital adoption platform designed to help enterprises roll out software tools to their workforce organically. That is, Apty works like a canvas overlaid on top of applications MS Dynamics, Salesforce, Workday, ServiceNow, Coupa, etc. that guides your end-users through each platform’s workflow. Using Apty, product experts and onboarding teams can—
- Repurpose walkthroughs and product tours as SCORM-compliant PDFs, PPTs, webpages, and videos.
- Validate form field submissions within their enterprise tools to ensure high data quality at collection.
- Tailor onboarding experiences and learning paths by role and user persona.
- Track the product adoption process and action completions.
- Automatically translate help content (i.e., Workflows, Tooltips, Launchers, and Announcements) into dozens of languages, using Google API.
Compared to uPerform, Apty is an established market leader, supports custom applications and third-party add-ons, thanks to their API.
3. Lemon Learning
- G2 Review Rating: 5 out of 5, based on 18 reviews.
- Pricing: Contact for pricing.
Lemon Learning offers on-screen in-app guidance for web-based enterprise applications, ranging from ERPs (e.g. Odoo, MS Dynamics), CRMs (e.g. Salesforce, NetSuite, SAP), and LMS platforms. Lemon combines features such as step-by-step walkthroughs, real-time UX tooltips, no-code WYSIWYG editing, and if-then workflows into their digital adoption platform.
On the other hand, you might be hesitant to get invested in the platform because it’s a young product with low market penetration; offers limited product documentation and educational resources; is browser-based and doesn’t support native desktop applications; isn’t SCORM-compliant (i.e., you can share resources created inside Lemon with other DAP platforms if you decide to switch), and it lacks survey capabilities that’d be helpful if you want to get detailed user feedback.
4. AppLearn
- G2 Review Rating: 4.5 out of 5, based on 55 reviews.
- Pricing: Contact for pricing.
AppLearn helps enterprises serve guidance resources and self-help content within internal applications like SAP, Ariba, MS Dynamics 365, Oracle, and Salesforce. First off, AppLearn’s digital adoption functionality is data-first: you can track usage analytics across your stack using journey mapping; then, using that data, AppLearn enables you to create smart pages, step-by-step tours, pop-ups/notices, UI beacons, and onboarding checklists to guide users through your product.
5. WalkMe
- G2 Review Rating: 4.5 out of 5, based on 361 reviews.
- Pricing: Contact for pricing; crowdsourced reports indicate it ranges from $1 – $2.5 per user, per month.
WalkMe is another challenger DAP platform to consider, especially since it offers a range of features that easily dwarfs uPerform: step-by-step walkthroughs, tooltips that clarify statements and prompts, quick-start buttons that direct users to relevant resources, a self-help hub/menu where users can access relevant resources, and simple analytics.
Another reason why you might seriously consider using WalkMe is their pricing: although WalkMe doesn’t publish pricing except on inquiry, crowdsourced reports indicate that it ranges between $1 to $2.5 per user, per month, which is a bargain compared to platforms like Pendo that easily cost up to $50k.
But, if you’re not looking to compromise quality because of pricing, it’s important to note that WalkMe’s scripts and overlays can potentially slow down the performance of your website or application, it’s quite complex and can be tough for your non-technical users to master since it requires lots of CSS scripts for customization, and getting the data you want out of the mass of insights WalkMe offers is yet another headache.
6. Adobe Captivate
- G2 Review Rating: 3.9 out of 5 stars, across 193 reviews
- Price: N/A – contact for a custom quote
At first glance, Captivate offers to help you, “design amazing courses in minutes.” In practice, Captivate is more of an e-learning platform that enables you to create beautiful, ready-to-go training and adoption resources rich with slides, interactive videos, simulations, and even VR assets. Basically, it serves as CMS for organizing and serving multi-channel courses with rich media assets.
Of course, since it’s Adobe, support is hit-or-miss, Captivate can take years to master, and since it’s not cloud-based you might find it’s challenging to share/collaborate on courses with your teammates.
Why Whatfix Is the Best uPerform Alternative
All of the before mentioned uPerform alternatives can be used to create basic in-app guidance and support on SaaS applications. Still, as your use case becomes more refined, Userlane may not be the best fit for your needs – or even be technically compatible with them.
Whatfix stands out as the best overall DAP because of its ease of use, variety of features, versatility, customer value add-ons, AI-powered roadmap, and customizability. Whatfix disrupts how end-users consume content, maximizing your ROI and employee productivity by enabling end-users with contextual experiences that create frictionless digital experiences that help them drive business outcomes.
Whatfix
FAQs
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Whatfix supports both cloud and on-premise implementations.
For our cloud offering, you just need to install our Whatfix Editor extension on Chrome or Firefox and you are ready to get started. The user experience of our editor is so simple that you can create interactive guides easily, with no technical setup required.
We also offer full support on on-premise setups. Whatfix guides can be exported and deployed on your own web server with our on-premises export version.
Our customers use Whatfix for a variety of use cases, including:
- Supporting change and digital transformation efforts.
- On-demand employee training, onboarding, and performance support across your software applications.
- Building UI elements such as product tours and walkthroughs for better user onboarding experiences.
- Creating self-help portals to provide end-users and customers with on-demand guidance and support.
Our customers range from SMBs, large enterprises, and Fortune 100 companies across verticals, including:
- SaaS companies
- eCommerce marketplaces
- Insurance companies
- Healthcare providers
- Media companies
- Governments
- Universities
…and many more – all solving their digital adoption challenges by empowering their employees, customers, and end-users with Whatfix.
You can read Whatfix reviews on G2, where we have 300+ reviews and have been named a Leader in the DAP category in 9 consecutive reports.
Request a demo to see how Whatfix empowers organizations to scale enterprise-wide changes, improve user productivity, and drive user adoption fast.