Exploring Spekit Alternatives & Competitors?
In our comparison guide, we break down the best alternatives and competitors to Spekit’s digital adoption platform. You’ll also see why learning enterprises consistently choose Whatfix over Spekit for their in-app guidance and self-help support needs, and why Whatfix has been named a Leader in G2’s Digital Adoption Platform category five years running.
As you implement a new enterprise software application or undergo a large organizational transformation, your adoption and implementation strategies play a critical role in the success of the projects.
You’ll find yourself looking at a digital adoption platform (DAP) to onboard your employees with these new processes and technology changes. Digital adoption platforms solve the problems of low software adoption, helping organizations empower their employees with better application training and support.
DAPs specifically provide organizations with a no-code solution to create contextual in-app guided content such as interactive walkthroughs, step-by-step tutorials, checklists, tooltips, field validations, and more – all laying directly on top of the digital apps and processes employees use daily.
But not all DAPs are created equally. One common DAP that might make your shortlist is Spekit. How does Spekit stack up against the best digital adoption platforms? We answer this question – and others – in our Spekit comparison guide.
What are the best alternatives to Spekit in 2023?
- Whatfix
- Pendo
- Guru
- Apty
- WalkMe
What Is Spekit?
Spekit is a digital adoption platform that was originally designed to integrate with Salesforce. It solved the problem of low Salesforce adoption, provided a better way to train and onboard new sales hires, and close more deals by providing employee support and sales documentation, in the moment of need.
Spekit platform has since expanded to help organizations with onboarding, training, change management, remote team management, knowledge sharing, sales enablement, and overall digital adoption.
Spekit Pricing
- Spekit Basic: $10/user per month
- Spekit Premium: $20/user per month
- Product guides & in-app messaging add-ons: $5/user per month
The main difference between tiers is that the premium pricing tier includes more advanced analytics and engagement features, as well as premium support and a dedicated customer success manager.
Here is the annual cost of Spekit by various team sizes:
| 25 employees | 50 employees | 100 employees | 500 employees | |
| Spekit Basic | $3,000/year | $6,000/year | $12,000/year | $60,000/year |
| Spekit Premium | $4,500/year | $9,000/year | $18,000/year | $90,000/year |
For large teams, or organizations planning to scale, Spekit comes with a hefty price tag. Not to mention its limited support options for its basic pricing tier.
But even if you’re willing to spend that kind of money on a DAP, you may want to shop around for alternatives to Spekit to see what kinds of features the alternatives are providing.
4 Reasons to Consider a Spekit Competitor
During your DAP research process, you’ll come up with a list of requirements needed for your digital adoption platform. However, here are four main reasons that you may want to consider a Spekit alternative:
1. It was built specifically for Salesforce
Spekit is one of many DAPs in the market, and to differentiate itself from the competition, it originally was designed with only Salesforce users in mind. You can see this for yourself by visiting the Spekit website, as almost all of its visuals are based around the Salesforce suite of products.
While using Spekit across various other applications is now possible, the platform was customized and built with SFDC in mind. If you’re looking to drive employee adoption of non-Salesforce applications, there are many other DAPs that may be more aligned with your needs.
2. It lacks content customization capabilities
Another major limitation of Spekit is that its in-app content creation tools are extremely limited.
Organizations that use Spekit can create in-app content but can’t customize how this in-app guidance looks. This means disconnected branding from the rest of the organization’s brand, causing friction in the overall employee experience. Many Spekit users highlight this in their reviews of the platform, and it can cause some users to feel distracted when using it on certain applications.
3. No support for desktop applications
Spekit is built for web-based cloud products that are accessed for the web. Spekit is not compatible with desktop applications that are hosted on-premise. This means industries with data-security concerns (ie. industries like healthcare or insurance that have lots of regulation, or enterprises with highly-sensitive user data) who are required to use desktop applications will need to look for another DAP solution to provide in-app guidance to their end-users.
4. It has limited support features
As mentioned, the entry-level pricing tiers of Spekit lack advanced support. In order to have higher levels of customer support, as well as a dedicated account manager, organizations are forced into a premium pricing bracket.
5. Spekit is expensive for larger teams
Spekit is a fantastic solution for smaller teams. However, for enterprise sales teams or organizations expecting to expand rapidly, Spekit is an expensive option. Lacking a customizable solution for enterprises and being priced on a “per user, per month” tier, its contract cost quickly because of out-of-control.
6. It's not SCORM compliant
SCORM (or Sharable Content Object Reference Model) is a set of technical standards for developing interoperable learning and development content. If your learning (or digital adoption) platform(s) are SCORM-compliant, you can export content from the platform to any other SCORM-compliant learning tool & it will behave as if it was developed natively — as they share the same content format.
Spekit is not a SCORM-compliant DAP, meaning L&D developers can’t lock users into their learning ecosystem. This means they’re unable to export in-app content directly other learning technologies (like your LMS).
Whatfix is the only SCORM-compliant DAP, allowing L&D teams to export their in-app content and guided flows into other formats like PDFs, PPTs, and Google Docs – and integrate those directly into their LMS and other L&D tools.
5 Best Alternatives to Spekit in 2023
In this review, we’ll explore the top five DAP alternatives to Spekit. We’ll take into account user feedback, features offered, target audience, pricing, and other relevant factors.
1. Whatfix
- G2 Review Rating: 4.7 out of 5 stars, across 273 reviews
- Price: N/A – contact for a custom quote
Whatfix is a digital adoption platform alternative to Spekit that has been named a Leader in G2’s Digital Adoption Platform category for 4 straight years. Unlike Spekit, Whatfix provides solutions for organizations to drive adoption and create in-app guidance for not only employees applications like your CRM, HCM, and ERP – but also for customers-facing and partner-facing solutions, like a custom web portal, SaaS platform, or mobile app.
For employees, L&D teams leverage Whatfix to create more effective training and onboarding and provide on-demand performance support. Whatfix is an excellent internal solution for organizations to drive change management and accelerate digital transformation efforts.
With Whatfix, organizations are enabled with a no-code platform to:
- Create in-app guided experiences that empower employees on their technology platforms, such as product tours, process walkthroughs, onboarding task lists, smart tips, field validations, and more.
- Provide contextual self-help support to employees inside their apps, with a wiki that overlays digital applications. This self-help wiki presents contextual support documentation to employees depending on where they are inside an application, automatically crawls your knowledge repositories to bring help into your applications, and tracks user search trends to identify areas of friction within your applications.
- Capture user behavior analytics that allow organizations to track custom events, map user flows, build end-user cohorts, measure feature and process adoption, and more.
For external use cases, Whatfix helps customers thrive by creating better customer onboarding experiences and self-help support tools.
For product teams that have user-based problems, Whatfix empowers product managers to create better UX experiences such as product tours, in-app notifications, new feature release campaigns, and understand user behavior with advanced event tracking analytics – all without the need for developer and engineering support.
Key features that differentiate Whatfix from Spekit:
- Integration with all major SaaS applications
- Customizable content creation tools
- Embedded, searchable self-help knowledge base
- Auto-translation and content repurposing
- Advanced product analytics with no-code, explicit event tracking
Now let’s look to G2.com to see what real users have said about each Spekit and Walkme in a head-to-head comparison:
Here are a few additional reasons to choose Whatfix as your DAP:
- Easy installation: While WalkMe installation requires some technical knowledge, starting with Whatfix is as simple as adding a browser extension.
- Automated content creation: When you create walk-throughs, Whatfix automatically generates the information in multiple content formats, including slideshows and videos.
- SCORM Compliance: Whatfix’s SCORM-compliant packages enable you to easily upload walk-throughs to your learning management system (LMS) to create interactive courses.
- Contextualized guidance: Whatfix offers relevant walk-throughs and self-help articles, depending on the person’s role and their location within the application.
2. Pendo
- G2 Review Rating: 4.5 out of 5 stars, across 1,206 reviews
- Price: Not available, but public reviews say lower-tier prices start at around $12,000~ a year.
Pendo is another digital adoption platform competitor to Spekit. While Spekit’s core use case is for organizations to drive software adoption across its employees, Pendo’s core use case is for companies looking to solve its external, user adoption challenges.
Pendo empowers product managers to create product tours, onboarding experiences, and other in-app messages and guidance to help users reach their “aha!” moment and drive product adoption to reduce customer churn. Pendo also offers powerful implicit event tracking analytic features, allowing companies to capture and learn from their users‘ behavior.
3. Guru
- G2 Review Rating: 4.6 out of 5 stars, across 1,512 reviews
- Price: Starter tier is $5/user per month, Builder tier is $10/user per month, Expert tier is $20/user per month
Guru is the only Spekit alternative that isn’t a digital adoption platform on this list. Guru is an internal wiki platform for companies, allowing employees and leaders to document key processes and workflows into one centralized hub.
Guru integrates with most software platforms that allow employees to find the right information and documentation in the moment of need. It eliminates the messiness of not being able to find process documentation, helps highlight important information, streamlines internal communication, and fosters a knowledge-sharing culture.
4. Apty
- G2 Review Rating: 4.8 out of 5 stars, across 125 reviews
- Price: N/A – contact for a custom quote
Like Spekit, Whatfix, and Pendo, Apty is a digital adoption platform. Its one of the newest players in the DAP market, and primarily is marketed towards enterprise companies who need to create better in-app experiences for their employees to be more productive.
With Apty, L&D teams and sales leaders are empowered to create in-app guidance content that assists their sales reps through various workflows, with the goal of closing deals faster. It also helps align business goals to deliver more productive workflows and adhere to various industry compliance requirements.
5. Walkme
- G2 Review Rating: 4.5 out of 5 stars, across 280 reviews
- Price: N/A – contact for a custom quote
Like others on this list, WalkMe is a digital adoption platform and one of the biggest competitors to Spekit. WalkMe provides sales leaders with the tools to create in-app guidance and support to better use sales software, as well as improve knowledge sharing across key sales strategies that are working and various how-to documents and tutorials.
WalkMe targets enterprise companies, but reviews state that its one of the most difficult DAPs to set up, with a steep learning curve and complex interface.
Why Whatfix Is the Best Spekit Alternative
You can use any of the above-mentioned Spekit alternatives to create in-app guidance for Salesforce training, as well as other digital adoption support for other employee applications.
However, overall, Whatfix stands out from the rest because of its ease of use, variety of features, versatility, and customizability. Whatfix disrupts the way end-users consume content, thereby maximizing your ROI and employee productivity.s
Whatfix’s customer-centric approach is reflected by its accolades and recognition in the DAP industry.
Whatfix is extremely proud to be the sole 2021 recipient of the Gold Stevie® Award in the customer satisfaction category and a winner of the Silver Stevie® Award for best customer service department of the year.
Whatfix was also named a finalist for the BIG Excellence in Customer Service Award and was recognized as a 2021 Top Rated product by TrustRadius in the Digital Adoption category based on our user reviews.
Whatfix
FAQs
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Whatfix supports both cloud and on-premise implementations.
For our cloud offering, you just need to install our Whatfix Editor extension on Chrome or Firefox and you are ready to get started. The user experience of our editor is so simple that you can create interactive guides easily, with no technical setup required.
We also offer full support on on-premise setups. Whatfix guides can be exported and deployed on your own web server with our on-premises export version.
Our customers use Whatfix for a variety of use cases, including:
- Supporting change and digital transformation efforts.
- On-demand employee training, onboarding, and performance support across your software applications.
- Building UI elements such as product tours and walkthroughs for better user onboarding experiences.
- Creating self-help portals to provide end-users and customers with on-demand guidance and support.
Our customers range from SMBs, large enterprises, and Fortune 100 companies across verticals, including:
- SaaS companies
- eCommerce marketplaces
- Insurance companies
- Healthcare providers
- Media companies
- Governments
- Universities
…and many more – all solving their digital adoption challenges by empowering their employees, customers, and end-users with Whatfix.
You can read Whatfix reviews on G2, where we have 180+ reviews and have been named a Leader in the DAP category in 8 consecutive reports.
Request a demo to see how Whatfix empowers organizations to scale enterprise-wide changes, improve user productivity, and drive user adoption fast.