Accelerate User Onboarding With Product-Led Experiences
With Whatfix’s user onboarding software, engage new users and drive retention with personalized in-app guided experiences like Tours, Flows, and Task Lists. Empower employees, customers, clients, and partners with frictionless experiences to realize value from digital products faster.
All-in-One User Onboarding Software
User onboarding defines the first impression of your product. Whatfix ensures every new user, whether a customer, vendor, partner, or employee, gains confidence quickly through personalized, in-app guidance and on-demand support. With analytics and AI, enterprises optimize onboarding journeys to maximize activation, reduce drop-offs, and create lasting relationships.
Guidance
Personalize onboarding experiences and reduce time-to-value for new users
Replace static walkthroughs with dynamic, step-by-step Flows and Smart Tips embedded in your applications. Users learn by doing, reducing onboarding friction, eliminating confusion, and accelerating value realization.
Support
Empower users with just-in-time help and self-service support
Deflect support requests by enabling users to resolve onboarding issues independently. Whatfix integrates with your knowledge base, surfacing contextual answers and powering AI-powered conversational help.
Analytics
Optimize journeys and resolve onboarding friction with analytics and AI insights
Understand where users succeed and where they struggle. With event tracking, session replays, and AI-driven insights, application owners can identify friction points, benchmark key moments that activate users, measure adoption, and continuously improve onboarding.
Surveys
Centralized new user feedback with in-app surveys
Build and launch in-app surveys to understand customer sentiment, manage feature requests, personalize onboarding, and close the feedback loop.
The Whatfix Platform
Analyze. Create. Engage.
Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.
User Onboarding Clicks Better With Whatfix
See why Fortune 1000 enterprises and product-led growth companies choose Whatfix as their user onboarding and adoption partner.
No-code content editor
Effortlessly create and maintain contextual in-app guidance across any application with a true no-code editor, matching content to your brand identity without relying on development resources.
Analyze and engage in one platform
Capture user events and analyze product usage to identify areas of friction. Take a data-driven approach to creating new in-app content and improving product-led experiences within a single platform.
Harness AI’s potential
AI Agents expand the capabilities of product owners and content creators, including AI-powered authoring, information synthesizing, and performing in-app tasks based on user input. Whatfix’s underlying ScreenSense technology delivers contextual guidance and conversational-based support, enabling users with next-generation UX.
Auto-translate your in-app content
Translate your in-app content to 70+ languages automatically without recreating user experiences.
Platform coverage
Whatfix is an application-agnostic platform compatible with any enterprise software or custom application, including full support for web, desktop, mobile, Citrix/VDI, and iFrames.
Customer-centric approach
High-touch support with dedicated CSMs, content author training, and migration teams for every customer. Whatfix was the only DAP vendor recognized as a Customers’ Choice in the most recent Gartner® Voice of the Customer report.
Louanne Reynolds
83%
Faster time-to-value for new marketplace sellers.
Great Businesses Work With Whatfix
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Product-Led Onboarding: 8 Best Practices
Learn how to scale user onboarding while guiding new customers to realize value quickly with a product-led onboarding framework.
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Build vs. Buy: What’s Best for SaaS User Onboarding?
Compare the pros and cons of building your user onboarding experience in-house vs. implementing a third-party solution to manage your new user experiences.
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How to Improve Feature Adoption
Learn how to launch new features, promote them to users, and drive adoption with in-app strategies.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.