Accelerate ServiceNow Adoption & Maximize ROI
With Whatfix for ServiceNow, support users in the flow of work, maximize usage, and create frictionless workflows across your ServiceNow applications.
Achieve business outcomes with frictionless ServiceNow experiences
Accelerate ServiceNow user onboarding and adoption with in-app guidance
Reduce ServiceNow time-to-proficiency with hands-on training and enable users with contextual in-app guidance like Flows, Task Lists, and Smart Tips to improve productivity, drive adoption, and achieve IT and support outcomes.
Embed performance support into ServiceNow tasks and workflows
Whatfix enables ServiceNow users – from IT admins, support agents, and customers – to complete everyday tasks more efficiently with in-app performance support at critical moments – eliminating user friction, reducing data errors, improving IT service delivery, and maximizing ServiceNow usage.
Analyze ServiceNow usage, identify friction, and optimize support processes
With Whatfix Guidance Analytics, analyze how ServiceNow end-users engage with your Whatfix-built in-app content, like Task List completion rates, Flow dropoffs, and Smart Tip views. With Product Analytics, capture and analyze ServiceNow end-user behavior and adoption without engineering support, including user actions, attributes, event tributes, and auto-capture to better frictionless ServiceNow experiences and workflows.
The Whatfix Platform
Analyze. Create. Engage.
Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.
ServiceNow Clicks Better With Whatfix
See why ServiceNow customers at Fortune 1000 enterprises choose Whatfix as their digital adoption partner.
No-code content editor
Create contextual ServiceNow in-app guidance and support content tailored to CRM end-users roles and needs with Whatfix Studio.
Smart context
Automatically deliver contextual in-app guidance and support to ServiceNow end-users depending on where they’re at an application, the business process, their role, and more.
Immerse ServiceNow users with hands-on training
Create replica sandbox environments of your ServiceNow applications for hands-on training without risking live software usage.
Analyze and engage in one platform
Capture user events and ServiceNow usage data to identify areas of friction and take a data-driven approach to new in-app guidance, improve product experiences within a single platform.
AI-powered
Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app ServiceNow tasks based on user input, and more.
Customer-centric approach
Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.
WHITEPAPER
How CIOs Build an Enterprise DAP Business Case
Learn how to create an enterprise business case for pitching a DAP investment to key stakeholders.
GUIDE
What Is a DAP?
See why IDC predicts that by 2027, 80% of G1000 organizations will mitigate technical skills shortages and conduct employee upskilling with a DAP in our ultimate guide.
REPORT
The Forrester Wave™: Digital Adoption Platforms, Q4 2024
Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.