Trusted partner of healthcare providers
Accelerate Healthcare Software Adoption to Drive Business Outcomes
Empower clinical and administrative staff to navigate complex systems with ease. Whatfix reduces training time, streamlines care delivery, and minimizes errors—improving patient and provider experiences.
Enable Healthcare Workers to Confidently Use Healthcare Software
Enable your admin, clinical staff, nurses, and patients with contextual in-app guidance and real-time support to drive user adoption and maximize technology ROI.
Enable Healthcare Workers to Thrive in Evolving Healthcare Systems
Equip your staff to complete digital processes confidently through on-demand support, self-service tools, and sandbox simulations that ensure seamless execution. Help clinical and administrative teams master complex processes like documentation, billing, and claims—cutting down on errors, delays, and burnout.
Embed Compliance Guardrails and Mitigate Risk in Real Time
Minimize HIPAA violations, billing errors, and documentation mistakes by integrating compliant behaviors directly into workflows. Leverage real-time behavioral insights, automated policy prompts, and immersive regulatory simulations to stay audit-ready and safeguard your organization.
Simplify Care Delivery and Amplify Technology Value
Remove workflow inefficiencies and unify care teams, from EHRs and patient portals to mobile apps and virtual systems. Boost adoption of new processes and AI Co-Pilots with personalized experiences that continuously optimize performance—driving better clinical and operational outcomes.
The Whatfix Platform
Analyze. Create. Engage.
Whatfix is an AI-powered, pure-play digital adoption provider. Trusted by 700+ organizations, Whatfix strives to make technology user-centric, rather than making people technology proficient, with its line of products.
Healthcare Transformation Clicks Better With Whatfix
See why hospital networks and healthcare providers choose Whatfix as their digital adoption partner.
No-code content editor
Create contextual in-app guidance and proactive support content tailored to different healthcare end-user roles, like administrators, nurses, and patients.
Immerse users with hands-on training
Create replica sandbox environments of your EHR and other healthcare applications for hands-on training without risking live software usage.
Analyze and engage in one platform
Capture user events and application usage data to identify areas of friction. Take a data-driven approach to new healthcare worker guidance and improve patient experiences within a single platform.
AI-powered
Integrating generative AI into its digital adoption platform, Whatfix offers content authoring assistance, information synthesizing, performing in-app tasks based on user input, and more.
Deploy on any application type
From desktop, mobile, or web apps, Whatfix can be deployed on any type of healthcare application.
Customer-centric approach
Our digital adoption experts help you drive outcomes, from dedicated onboarding, post-deployment content author training, 24/5 support, our customer community, and Center of Excellence.
See why customers love Whatfix
“Whatfix reimagines our training. It supports in-application guidance across any interface and platform. And it’s so easy to update materials that we can, at last, keep pace with the system changes. Looking back, Whatfix was one of the best decisions we have made.”
Abby Essing Sr. Manager, Operations Services at Renewable Energy Group, Inc.
“The problem with any system training is that it’s really hard to tailor training based on user roles. With Whatfix, you have the opportunity to instantly access information, rather than wait until a subject matter expert is available.”
Nichola Holdship People Development Manager at Acorn Recruitment
“The interactions with the Whatfix team immediately made it clear they were interested in being true partners and not just vendors offering a transaction engagement. If we are going to spend time and money with a vendor, we need to know we are on the same team, not working against each other.”
Ash Shepherd Chief Product Officer at NTEN
“Cybersecurity is vital – but it’s also vital to get it right. With in-app guidance, we can help the next generation of Sophos customers secure their future.”
Remi Preghenella Director of Product Documentation and Digital Adoption at Sophos
“Whatfix is the ideal DAP for agile, customer-centric insurance organizations like Sentry. The difference is that people love using Whatfix. You don’t need technical skills to create and deploy content, it’s packed with innovation, and we can integrate it quickly across almost our entire application portfolio.”
Colleen Behnke Learning and Performance Specialist, Sentry Insurance
“The in-system training is a game changer. Whatfix really helped us move the needle toward using more current and innovative training solutions. We strongly value innovation as an organization and that includes innovating the way we learn.”
Jill Busch Director of Learning and Development at Manpower
BLOG
EHR Adoption: Best Practices to Enable Healthcare Workers
Learn how healthcare organizations can maximize EHR ROI by supporting nurses, admin, staff, and patients in the flow of work with in-app guidance and proactive user assitance.
BLOG
Patient Portal Onboarding: 8 Best Practices for Healthcare
See how modern healthcare services can onboard patients to online portals and create better patient experiences.
REPORT
The Forrester Wave™: Digital Adoption Platforms, Q4 2024
Read why Forrester named Whatfix a leader in its most recent Forrester Wave™ report.
BEST-IN CLASS SOLUTIONS
Recognized by
industry leaders
Software Clicks Better With Whatfix
With the AI-powered Whatfix DAP, you can create in-app guidance, support users in the flow of work, and analyze application usage.
