Rewriting the Insurance Playbook: How DAPs Accelerate Workflows & Unlock Efficiency

What’s in it for you?

Insurance carriers are under pressure to modernize—but transformation only delivers value when frontline users adopt new tools with confidence. From quoting and claims to underwriting and policy servicing, employee proficiency directly impacts operational efficiency, policyholder experience, and risk management.

This whitepaper unpacks how Digital Adoption Platforms (DAPs) like Whatfix bridge the last mile of digital transformation, empowering insurers to drive ROI from their technology investments. With embedded, real-time support and hands-on learning tools, DAPs reduce onboarding time, minimize errors, and enhance process compliance across the insurance lifecycle.

In this whitepaper, you’ll explore:

• The key barriers slowing adoption in insurance—complex workflows, dispersed teams, and outdated training methods.
• The real cost of poor adoption, from regulatory risk to lost productivity and rising support volumes.
• How DAPs streamline onboarding, reinforce task accuracy, and enable compliance in live insurance systems like Guidewire and Duck Creek.
• Actionable ways to boost adoption and ROI across your claims, underwriting, and policy administration platforms.
• Real-world results from insurers like Sentry, Zurich, and Windward who used Whatfix to reduce ticket volume, accelerate training, and improve productivity.