Center of Excellence
Build Your Digital Adoption Center of Excellence
Build Your Digital Adoption Center of Excellence
Scale Enterprise Productivity
Digital Adoption Center of Excellences
Governance
Policies, Assigning Accountability, Reporting On KPI
Governance includes setting policies, assigning accountability, reporting on KPI attainment progress, identifying risks and defining change management strategies.
Value Management
Demonstratable ROI On Technology Investments
Demonstratable ROI on technology investments across deployments in terms of productivity, efficiency and cost savings
Co-Innovation
Identifying New Solutions, Use-Cases, And POCs To Test
Co-innovation by identifying new solution capabilities, building use cases and leading POCs to test new features. Your participation in our beta programs will be prioritized.
Go-To-Market Partnership
Identify And Coordinate Joint Opportunities For ISVs
If you are an Independent Software Vendor (ISV), the COE helps to systematically identify and coordinate joint customer development opportunities.
Services
Coordinate Activities With Whatfix Consulting
Easily coordinate activities with Whatfix Consulting across your deployments including new content creation, go live and ongoing support.
Training & Adoption
Coordinate Activities With Whatfix Consulting
Streamline your education and adoption efforts with reusable training assets with the help of Whatfix Digital Adoption certifications.
Why a Digital Adoption CoE
- Improve Flows with real-user feedback
- Offer contextual self help on a wide range of search terms
- Departmental Silos
- Redundant meetings
- Slow user ramp-up time
- Learnings and best practices not shared
- Separate processes, content creation, KPI measurement
- Inconsistency in technology solution to same problem across functions
- Faster Deployment Velocity due to Greater Efficiency
- Knowledge, Processes, Resources Distributed across Deployments
- Standardized, Repeatable Projects and Flows
- Organization-Wide Value Substantiation and KPI Accountability
How can you set up a COE team
At the heart of your COE is the team. The COE team has a set of clearly defined roles and responsibilities,
that carry out the Whatfix implementation and manage value delivery.
Executive Sponsor
Ensures Alignment
The Executive Sponsor ensures there is alignment with top management and owns accountability. He/she assesses the ROI, provides budget and resources and tracks the program delivery and results.
Champion
Evangelizes The Digital Adoption COE
The Champion evangelizes the Digital Adoption COE across organizational functions and business units. The Champion helps the Program Manager lead the day-to-day operations of the COE.
DA Program Manager
Plans The Implementation
The Program Manager plans the implementation of the solution, baselines templates and execution methodology, identifies stakeholders for project activities and handles escalations.
DA Business Analyst
Captures Knowledge By Interviewing
The Business Analyst captures knowledge by interviewing users and subject matter experts. They baseline objectives and metrics, documents roadmap and templatizes processes.
DA Solution Architect
Analyzes & Handles The Application
The Solution Architect analyzes the application, handles configuration and customizations, if required, deployment and delivery and integrations with other applications.
DA Instructional Designer
Handles Content & Documentation
The Instructional Designer devises requirement documentation, creates Whatfix content, tests the content and deploys it.
Choose the right DAP
Implementing the right Digital Adoption Platform is the most important decision you need to
make. You need to choose a platform that
- Improve Flows with real-user feedback
- Offers seamless in-app guidance
- Enables knowledge delivery at the moment of need
- Integrates easily with existing applications
- Is secure and reliable
- Scales across several enterprise applications
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